1. What are your candles made of? Our candles are made from 100% natural soy wax and feature a 100% cotton wick for a clean, long-lasting burn.
2. Are your candles safe for kids and pets? Yes! Our candles are non-toxic and made without harmful additives. As always, keep burning candles out of reach of children and pets for safety.
3. How long do your candles burn? Each 9 oz candle burns for approximately 50–60 hours with proper wick trimming and care.
4. Where are your candles made? Our candles are proudly sourced and hand-poured in the USA.
5. Is the scent overpowering? Not at all. The fragrance is designed to be soft, clean, and calming—just enough to fill the room without being too strong.
6. What size is the candle jar? Each glass jar measures 2.8″ × 3.5″ (7.1 cm × 8.9 cm), with a smooth finish that blends into any decor.
7. Can I reuse or recycle the jar? Yes! Once the candle is finished, clean the jar with warm water and soap. It's fully recyclable or can be reused as a storage container or decor piece.
8. Are your candles vegan and cruelty-free? Absolutely. Our soy wax is plant-based, and we never test on animals.
9. Is the candle packaging eco-friendly? Our glass jars are recyclable, and our labels are designed to minimize waste. We're committed to sustainability.
10. Does the candle come in gift-ready packaging? Our candles are ideal for gifting as-is. If you're sending a gift, you can also add a personal note at checkout.
11. How do I make my candle last longer? Always trim the wick to about ¼" before lighting. Let the wax pool reach the jar edge during the first burn to prevent tunneling.
12. What happens if my candle arrives damaged? If your candle arrives broken or defective, email us within 7 days with photos—we’ll replace or refund it right away.
13. Are there any harsh chemicals in your candles? No. We use clean-burning soy wax and premium fragrance oils that are free from parabens and phthalates.
14. What if I don’t like the scent? We want you to love your candle. If you're not satisfied, reach out—we offer hassle-free returns.
15. Can I track my order? Yes. Once your order ships, you'll receive a tracking link via email to follow your package all the way to your door.
16. How long does shipping take? Orders usually ship within 1–3 business days and arrive within 2–7 days depending on your location.
17. Do you ship internationally? At this time, we only ship within the U.S.
18. Is the candle safe to burn every day? Yes, it’s designed for regular use. Just be sure to follow basic candle safety—never leave it unattended while burning.
19. What makes soy wax better? Soy wax burns cleaner and longer than paraffin. It’s also a renewable resource and biodegradable—better for your home and the planet.
20. What if I need to change or cancel my order? Contact us as soon as possible—if your order hasn’t shipped yet, we’ll be happy to help with updates or cancellations.
21. What’s your return policy? We offer a hassle-free return policy. If you're not happy with your candle, contact us within 14 days of delivery. We'll provide return instructions—no questions asked.
22. How do I get a refund? Once your returned candle is received and inspected, we’ll issue your refund to your original payment method. Refunds are typically processed within 5–7 business days.
23. How much does shipping cost? We offer flat-rate or free shipping promotions depending on your order total and location. Shipping fees (if applicable) are shown at checkout before you confirm your order.
24. What payment methods do you accept? We accept major credit and debit cards, Apple Pay, Google Pay, and Shop Pay via Shopify’s secure checkout. Your information is encrypted and never shared.
